Return Process & Policy

Please immediately inspect your order upon receiving. Before sending a request to return a product, review the PROCESS and POLICY below in its entirety.


Product returns must be authorized by Ra Image within thirty (30) days of the invoice date. After thirty (30) days all manufacturers’ warranties apply. Email or click here to return products. Upon receiving Ra Image’s approval to return a product, Customer will be assigned a return authorization number (called an RMA Number). Products will be accepted only within ten (10) business days after the RMA Number is issued. Only one RMA Number will be issued per product. No RMA Number will be issued more than thirty (30) days from the invoice date. Customer must obtain an RMA number prior to returning product to Ra Image.



Defective-on-arrival (DOA) Returns

DOA returns will be accepted up to ten (10) business days from shipment date. If a product was delivered in an inoperable condition (DOA), RA Image will arrange for the product to be picked up by RA Image’s designated returns carrier and returned to RA Image at RA Image’s expense. At its option, RA Image will repair or replace inoperable products, or will refund the total invoice amount minus the original shipping costs. DOAs that fall outside of thirty (30) days from shipment date will be addressed according to warranty policies.

Non-Defective Returns (unopened)

Non-defective returns will be accepted up to ten (10) business days from shipment date. If you are returning your product for any other reason than defective product, you are responsible for payment of return freight as well as for any damage to the product while in transit back to RA Image. RA Image recommends that Customers obtain insurance for products they return to RA Image. All non-defective returns authorized by RA Image are subject to a restocking fee equal to twenty-five percent (25%) of the product price, excluding tax and shipping charges. RA Image will test all products upon return. RA Image reserves the right to impose freight and restocking charges on Customers that wrongly claim the products they are returning are inoperable.

All Returned Products

Returned products must include all cables, software, manuals, documentation, and original packaging materials. Any components installed by the Customer must be removed from the product being returned or credit for the installed product may not be issued. If Customer fails to include with its return all items shipped to Customer, RA Image reserves the right to charge Customer for any missing items. Printers returned containing installed ink or toner will not be accepted. RA Image recommends Customer back up any data on hard drives or other storage products returned to RA Image. RA Image will not be liable for lost data.

Unsealed software, laser printer toner, and inkjet ink cartridges may not be returned to RA Image.

Returned products must be received by RA Image in new condition. RA Image reserves the right to refuse to accept returns that show excessive wear and tear. RA Image reserves the right to charge Customer for any costs incurred by RA Image in restoring returned product as necessary for the resale of product as refurbished product.